WELL-PACKED SHIPPING is our promise. Our many repeat customers tell us how much they like our service. You’ll notice the difference!
- We ship most orders (at least 95%) complete within two business days.
We let you know right away if there’s a back-order and when to expect it.
We ship all packages either FedEx or USPS.
We use recycled packaging whenever possible.
Shipping fees are automatically calculated by estimated weight based on live rates provided by either FedEx or the US Postal Service and will be added to your order. Shipping fees may also be subject to sales tax depending on the tax laws of the state to which the order is being shipped.
We can only ship orders within the U.S. at this time.
Hazardous materials (chlorinating granules, brominating concentrate or tablets, spa shock, etc.) may require additional packaging, handling or shipping fees.
The following are estimated travel times for your order once it has been packed and shipped from our facility in Seattle, Washington:
- USPS Priority Mail is typically 1-2 days within Western Washington and 1-7 days outside of Western Washington.
- FedEx Ground and FedEx Home Delivery is typically 1-2 days in Western Washington and 1-7 Days outside of Western Washington excluding AK & HI.
- FedEx SmartPost is typically 2-3 days in Western Washington and 2-7 days outside of Western Washington excluding AK & HI.
- Free and Flat Rate shipping options UNDER 15 pounds will typically be sent via FedEx SmartPost and should arrive within 2-7 days.
- Free and Flat Rate shipping options OVER 15 pounds will typically be
sent via FedEx Ground or FedEx Home Delivery and should arrive within 1-7 days.
** Customers receive FREE SHIPPING
on qualifying items with orders over $100 before tax (AK & HI excluded*). Certain over sized items are excluded
from free shipping and free shipping promotions: Hot tub umbrellas, spa side heaters, sound systems, Smartdeck hot tub pads, and hot tub covers. Orders containing excluded items will not receive free shipping regardless of total order value.
* Unless specifically included, Alaska and Hawaii are excluded from all free shipping promotions.
For additional questions about our shipping policy please send and email to